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Customer Assistance

MATERIALS

For over 30 years, Anne Koplik Designs has used only the finest materials to create and manufacture every collection in their New York studio. Each unique piece is handmade by a team of dedicated professionals.

  • Rhinestones, Beads and Fancy Cuts. They are either Austrian crystal made by Swarovski, or made in Germany or Czechoslovakia.
  • Vintage Stones. They are true antique glass stones that were made in Austria, Czechoslovakia and Germany prior to the 1960’s.
  • Reproduction Antique Stones. They are made from original tools and dies if they are still available. Otherwise, they are produced from copies. Some stones are made in our studio by a process that we have developed.
  • Pearls. They are either Swarovski crystal pearls or fresh water pearls.
  • Enamels. They are handcrafted in our studio using a two part process.
  • Metal Findings. Gold toned findings are made from either brass or white metal with solid brass plating. Silver toned findings are either solid brass or white metal with sterling silver plating. They are all lead, nickel and cadmium free.
  • Chains. They are solid brass that have either been bronzed or sterling silver plated and antiqued.
  • Earrings. Wires are solid brass that has been bronzed or sterling silver plated and antiqued. Earring posts are surgical steel. They are all lead, nickel and cadmium free.

SIZE CHART

Earrings: measurements are shown on each product page; they are measured from the top to bottom of each earring.
Rings are adjustable from a size 5 to a size 11 finger.

CARE INSTRUCTIONS

Handle with care as each unique design is delicately handcrafted. Brass, naturally will darken with age. To brighten, use any non­abrasive brass cleaner. Avoid direct contact with fragrances and body lotions as they will discolor the metals. Avoid bathing, swimming and sleeping in your jewelry. Following these simple instructions will prolong the life and luster of your jewelry.

ORDER/SHIPPING

New customer minimum order is $150.

We accept the following credit cards only: VISA, MasterCard, Discover, and American Express.
We guarantee to ship all in­stock items within 5 business days. If an item is out­of­stock, it will be placed on backorder. If the item is not in stock within 30 days, we will credit your credit card for those items. If you are a Net 30 customer we will allow for 60 days for an item to become available. If the item is not shipped, you will be notified via e­mail. When your item has shipped, you will receive notification via e­mail that will include the UPS tracking number.

SHIPPING CHARGES

Domestic (USA) Shipping Rates:

All orders will be shipped and billed directly by Anne Koplik Designs, Inc.
Anne Koplik Designs ships via UPS.
NOTE: All shipping/deliveries are based on ground days.
Below are our Standard Shipping Rates.

Order Total Ground Shipping & Handling
$150 ­ $500 $16.95
$501 ­ $1200 $18.95
$1201 and Up $23.95

Below are our Express Shipping Rates. This is a flat fee and does not depend upon your order total.

NOTE: All shipping/deliveries are based on standard business days.

Method Rate
3 Day Air $28.00
2 Day Air $34.00
Next Day Air $58.95

For Shipping rates to Hawaii, Puerto Rico, Alaska, and the Virgin Islands
This is a flat fee and does not depend upon your order total ­ Shipping is by U.S. Postal Service ­ Priority Mail Domestic
$20.95

International Shipping Rates:
This is a flat fee and does not depend upon your order total ­ Shipping is by U.S. Postal Service ­ Priority Mail International
$49.95 to Canada and Mexico
$69.95 to all other countries

NOTE: The Addressee is responsible for all duties and fees.

SALES TAX

Since our business is located in New York State, all orders shipped within New York State will be charged the appropriate New York State Sales Tax.

RETURN POLICY

• We will accept up to 5 pieces returned every 6 months for credit towards your next purchase. NO REFUNDS of any type will be issued. Credits will remain on file for 1 year, NO EXCEPTIONS. Items returned must be from the last two collections. Any items returned that are not from the past two collections will not receive any credit and will be returned at your freight expense.

• All returns must have an RA number on the outside of the package or it will be refused. In order to return an item you must first submit an email or fax to Anne Koplik Designs with a list of the returning items sku numbers. You will then receive a Return Authorization (RA) number – repair@annekoplik.com, fax ­ (845) 279­7998.

• All returned merchandise must be in perfect condition. Any items which are in need of repair will be subject to a minimum repair charge of $4.25.

• All returned merchandise must be on its original earring/pin card, individually bagged and labeled with the item number. Any items which are not received in this manner will be credited less a 50% restocking fee.

• All credit memos will be applied to your next invoice. No refunds will be issued. Three weeks for credit to appear on your Anne Koplik Designs account.

Repairs

Have an item in need of repair? Anne Koplik will repair jewelry free of charge if reported within 7 days of delivery from AnneKoplikWholesale.com. After 7 days, there is a minimum repair fee of $7 per item depending on the item, plus shipping costs.
We will do our best to repair any jewelry to its original state but due to available materials modifications may need to be made. If any materials are not available we will notify you.

  • Email, repair@annekoplik.com or call (800) 542 313 ext. 0 or (845) 279 8244 to receive a RA number. DO NOT mail repairs in without a RA number.
  • Please provide us with contact information with your repair.
    - Name
    - Email
    - Phone number
    - Return address
  • Please allow 2 to 3 weeks for repairs.

 

Anne Koplik Designs, Inc.

173 Main Street
Brewster, New York 10509

Tel: (800) 542­ 3134
Tel: (845) 279­ 8244
Fax: (845) 279­ 7998
E­mail: info@annekoplik.com

Repairs

Repair@annekoplik.com

Hours of operation:

Monday - ­Friday: 9am - ­5pm EST

 

Contact Us
•1(800) 542-3134
Email Us
Customer Care

Contact Us
1(800) 542-3134
info@annekoplik.com

Services
•Size Charts/Care    Instructions
Request A Catalog

 

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